Shipping Policy

Delivery Times

Australia

Aqua de Vida prides itself on delivering excellent customer service. All orders are dispatched within 1 business day of placing your order. For most destinations, you will receive your order within 1-3 business days however, some remote destinations may take a little longer.

International

All orders are dispatched within 1 business day of placing your order. Most destinations worldwide will be delivered to within 4-15 working days, however some destinations may take a little longer depending on the customs regulations within your country. Unfortunately, Aqua de Vida is unable to guarantee these exact shipping timeframes.

Tracking your order online

Upon dispatch of your order, a link to track your order will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated website.

Aqua de Vida makes every effort to deliver your order according to the estimated delivery times. The estimated delivery times are in business days, Monday through to Friday, excluding public holidays. Although every effort is made to deliver your order on time, estimated delivery times may change due to distance or circumstances beyond our control.

Your Order Has Not Arrived?

If your order has not arrived after the estimated delivery time, please contact us by email at info@aquadevida.com.au

Shipping charges, Duties & Taxes

Australia

Express shipping – FREE

International

Standard shipping – $15 flat rate
Free standard shipping – Orders over $150

International Duties & Taxes

Shipping charges exclude any local customs duties or taxes which vary from country to country. Aqua de Vida is not held responsible for any additional fees charged by local authorities.

Exchange Rate

All orders are charged in Australian Dollars (AUD). For International orders, the transaction amount may vary due to exchange rate differences and fluctuations.